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FAQs
How do I request a return from Rosemin Beauty?
Log in to your account and go to My Orders on the Rosemin Beauty website or app.
Select the order you wish to return, click Return, and provide a reason for the return.
You may also arrange a return by contacting Rosemin Beauty via WhatsApp or email.
What items are eligible for return?
Items must be unused, unaltered, and in their original packaging, with all tags intact.
Returns must be requested within 30 days of delivery.
How do I report a damaged or incorrect item?
Please contact Rosemin Beauty Customer Support promptly via WhatsApp or email to arrange a return.
Ensure the item is returned in the same condition it was received and within 30 days of delivery.
What happens after I return a damaged or incorrect item?
Once received, Rosemin Beauty will inspect the item.
If approved, a full refund (including original delivery charges, where applicable) will be issued, or a replacement may be offered, subject to stock availability.
Can my return be rejected?
Yes. If the item is found not to be damaged, or if its condition cannot be verified, Rosemin Beauty reserves the right to reject the return and send the item back to the customer.
Who pays for the return shipping?
Rosemin Beauty will cover the return shipping costs for approved returns.
How will I receive my refund?
Refunds are processed based on the original payment method used (e.g., credit/debit card or store credit).
How can I contact Rosemin Beauty Customer Support?
You can reach Rosemin Beauty Customer Support through the following channels (UAE):
- WhatsApp: Number to be shared shortly
- Email: info@roseminbeauty.com
Customer Care is available Monday to Friday, 9:00 am to 6:00 pm (UAE time).
Response Time: Within 24 hoursEnsure the item is returned in the same condition it was received and within 30 days of delivery.
Order Cut-Off Timings
- Same-Day Delivery: Orders placed until 2:00 pm
- Next-Day Delivery: Orders placed after 4:00 pm